Shipping, Cancellation & Return Policy

1. Order Processing

At ZUMIA, we aim to process all orders within 24 to 72 business hours under normal operating conditions.

Orders are processed after payment confirmation and may be subject to additional verification when necessary.

During promotional events, holidays, or periods of high demand, processing times may be extended.

2. Shipping and Delivery Times

Our estimated delivery time is 5 to 14 business days, depending on the destination, shipping provider, customs procedures, and logistical conditions.

Please note that delivery times are estimates and may vary due to circumstances beyond our reasonable control.

We make every effort to ensure that your order reaches you as quickly and efficiently as possible.

3. Shipping Information and Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order, including:

• Full name.

• Valid email address.

• Complete shipping address.

• Postal or ZIP code.

• Contact telephone number, where required for delivery.

If you notice incorrect or incomplete information in your order confirmation, please contact us immediately at info@zumiastore.com, providing your order number and the correct information.

If your order has already been prepared for shipment and cannot be delivered due to incorrect information provided by you, additional reshipping costs may apply.

The standard reshipping fee is €5.50, although this amount may vary depending on the destination and shipping provider.

Any additional charges will be communicated before reshipment.

Incorrect shipping information does not automatically remove any cancellation, refund, or consumer rights available under applicable law.

4. Order Cancellations

Orders may be canceled free of charge within the first 12 hours after purchase confirmation, provided they have not already been processed or dispatched.

Once an order has been processed or shipped, cancellation before delivery may no longer be operationally possible.

However, this does not affect any statutory right of withdrawal or cancellation available under applicable consumer protection laws.

To request an order cancellation, please contact:

Email: info@zumiastore.com

Subject: Order Cancellation – [Order Number]

Please include your order number and relevant purchase details so our customer support team can assist you.

5. Returns Policy

At ZUMIA, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the following conditions and applicable consumer protection laws.

Return Period

We accept eligible return requests within 14 calendar days of receiving your order.

Where a statutory right of withdrawal applies, customers have 14 calendar days to notify us of their decision to withdraw and a further 14 calendar days to send the goods back.

Return Conditions

Returned products should meet the following conditions:

• Items should be in their original condition.

• Products should be unused, except for reasonable inspection or trying on.

• Original tags and packaging should be included where reasonably possible.

• Items should be securely packaged to prevent damage during return shipping.

Certain products may be excluded from returns where permitted by applicable law, including:

• Personalized or custom-made products.

• Sealed hygiene-sensitive products that have been unsealed after delivery, where the legal exception applies.

Sale and discounted items remain eligible for statutory returns where required by law.

6. Return Process

To initiate a return, please contact our customer support team at:

Email: info@zumiastore.com

Please provide:

• Your order number.

• The reason for your return, if you wish to provide one.

• Photographs of the product, where relevant to a damage, defect, or incorrect-item claim.

Our team will review your request and provide return instructions and the appropriate return address.

Customers exercising a statutory right of withdrawal are not required to provide a reason.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to an Error by ZUMIA

If you receive an incorrect, defective, or damaged product, ZUMIA will cover the necessary return shipping costs where required by applicable law.

Returns Due to Personal Preference

If you wish to return an eligible product because of a change of mind or personal preference, you will generally be responsible for the direct return shipping costs, provided this was disclosed before purchase and applicable law permits it.

8. Refunds

Once we receive and inspect your returned item, we will process your refund in accordance with the applicable refund conditions.

For eligible statutory withdrawals, refunds will be issued within 14 calendar days of receiving your withdrawal notification. We may withhold reimbursement until we have received the returned goods or you have provided evidence of sending them back, whichever occurs first.

Refunds will be issued using the original payment method used at checkout, unless you expressly agree otherwise.

For statutory withdrawals, refunds include the original standard delivery charges where required by law. Additional costs resulting from choosing a more expensive delivery method may be excluded.

No additional fees will be charged for issuing an eligible statutory refund.

9. Important Shipping Notice

Shipping and delivery times are estimates and may be affected by external circumstances, including:

• Customs inspections and clearance procedures.

• Weather conditions.

• Transportation disruptions.

• Public holidays.

• High-volume promotional periods.

• Unexpected logistical delays.

During major promotional events or peak shopping seasons, order processing and delivery may take longer than usual.

We will make reasonable efforts to keep customers informed of significant delays and assist with delivery-related concerns.

Nothing in this policy limits customers' statutory rights regarding late or undelivered orders.

10. Contact Us

For questions regarding shipping, order cancellations, returns, refunds, or delivery issues, please contact our customer support team.

Store Name: ZUMIA

Official Website: https://www.zumiastore.com

Customer Support: info@zumiastore.com

Our team will make reasonable efforts to respond to all inquiries as promptly as possible.

Thank you for shopping with ZUMIA. We appreciate your trust and look forward to serving you again.